| 000 | 00807nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | MX-MxAU | ||
| 005 | 20180926125612.0 | ||
| 008 | 180926e2004 us d|||| |||| 00| 0 eng d | ||
| 020 | _a0072823739 | ||
| 040 |
_aMX-MxAU _cMX-MxAU |
||
| 041 | _aeng | ||
| 082 |
_a658 _bF562s |
||
| 100 | _aFitzsimmons, James A. | ||
| 245 |
_aService Management / _cFitzsimmons, James A. , Fitzsimmons, Mona J. |
||
| 260 |
_aEstados Unidos de América : _bMc graw Hill, _c2004. |
||
| 300 |
_a587 p. : _bGráficas. _c25 x 20 cm. |
||
| 505 | _a1. Understanding Services -- 2. Designing the service enterprise -- 3. Managing service operations -- 4. Toward world-class service | ||
| 590 | _aC24 | ||
| 650 | 0 |
_946816 _aIndustria de servicios -- Administración |
|
| 700 |
_946817 _aFitzsimmons, Mona J. |
||
| 942 | _cLB | ||
| 999 |
_c64582 _d64582 |
||